Frequently Asked Questions

General Information

This scheme is specifically designed for Old Student Associations and provides attractive insurance, guaranteeing benefits for members and their secondary lives, incorporates a single premium for secondary lives made up of Spouse and two (2) biological parents. This scheme will pay insurance benefits and charge low premium due as preferred by the members.

  1. Member - between the ages of 18 and 65 years
  2. Spouse - between the ages of 18 and 65 years
  3. Two (2) Biological Parents – not older than 75 years

Changes in payment terms can be made at policy renewal, that is annual policy anniversary, which must be received by us a minimum of 30 days before to the renewal date.
Policy Administration

If you pay your premium as member and that of your dependants (if applicable), your policy will automatically renew for the next Insurance Year, if:
  1. The plan or plan combination selected is still available
  2. All premiums due to us have been paid
  3. The payment details we have for you are still valid on the policy renewal date. Please update us if you get a new/replacement credit card or if your mobile money account details have changed.

You have the option to reinstate after the policy has lapsed by applying to Vanguard Life based on the following:

  1. There will be a waiting period to reinstate the policy within one (1) year of lapse
  2. The Policyholder must pay at least Five (3) month premium to reinstate the policy.

  1. Provides Death, Total Permanent Disability and Critical Illness for the Members only.
  2. Death cover for a spouse and two (2) biological parents

You can confirm the amount of your cover by checking your Cover details per your Benefit Plan selected
– in this, you will find:
  1. The name of the plan
  2. The start date and renewal date of your cover
  3. The list of benefits covered under your plans is available in your Table of Benefits
  4. The definitions, exclusions and all other terms and conditions of your policy are detailed in your Benefit Guide.

You have the option to reinstate after the policy has lapsed by applying to Vanguard Life based on the following:

  1. There will be a waiting period to reinstate the policy within one (1) year of lapse
  2. The Policyholder must pay at least three (3) month premium to reinstate the policy.

You have the option to reinstate after the policy has lapsed by applying to Vanguard Life based on the following:

  1. There will be a waiting period to reinstate the policy within one (1) year of lapse
  2. The Policyholder must pay at least three (3) month premium to reinstate the policy.

You can access the documents mentioned above via OSA Welfare Online services

Simply login with your browser or use the OSA Welfare app , click on “My Policy” and select the “Documents” tab

VA Life will only go on risk once the first premium has been received.

If you are covered under this scheme, we generally DO NOT COVER pre-existing conditions (including pre-existing chronic conditions) unless we say otherwise in your policy documents.

Claims

Waiting period refers to a period in months from the commencement date during which benefits under this policy shall not be paid if the claim is not accidental or is caused by critical illness.

Benefits payment under this policy therefore incepts from the commencement date of the policy except for all accidental deaths or total permanent disability.

  1. Member & Spouse – 3 Months
  2. Parents – 6 Months

Changes to the level of cover can only be made at policy renewal. If you want to increase your level of cover, once you select a higher benefit plan, we will confirm the cover increase, an additional premium amount will be payable and waiting periods will apply.

All claims should be reported using the App or at any VALife Branch offices. The documents required are spelt out in the policy conditions document.

Your nominated trustee/beneficiary will make a claim on your life, and any other future claims if applicable

VA Life will not pay a claim if:

  1. You do not truthfully provide all the information we ask for on your application form.
  2. The plan is in the waiting period.
  3. The plan has ceased due to non-payment of premiums or surrender
  4. If death is as a result of an exclusion